Careers at Blachere

Sales Administrator

To manage sales enquiries over the phone and maintain professionalism with clients and third-party providers.

To support with the preparation of quotations and tenders for clients.

To assist with maintaining client records

• Maintaining records in the client database.
• Assisting in the preparation of quotations and tenders.
• All duties required for customer and supplier order processing and progressing as per company procedures.
• Handling all sales enquiries on the telephone.
• To research and identify potential customers and key decision makers and use this information to create prospecting lists for the Sales Managers.
• Maintaining/tracking orders dispatched from France.
• Liaising with Head of Operations on a regular basis regarding Bill of Quantities and installations.
• Process customer returns – arrange credit/replacements.
• Processing Invoices to completion as and when required.
• Liaising with Accounts Department and providing administrative support
• Identify upselling opportunities with current clients.
• Create and maintain strong, professional relationships with current clients.
• Maintain and update internal systems as required.
This job description sets out the key outcomes required. It does not specify in detail all the activities required to achieve these outcomes

General accountabilities
• Continually add value to and be a valued member of the organisation.
• Work in compliance with the codes of conduct, regulations, and policies of the organisation
• Exercise proper and absolute integrity in respect of all confidential matters and the confidentiality of personal and sensitive information
• Comply with company policy and procedures as per company handbook and ISO9001.

• Experience of working in a sale’s administrative role.
• Experience of generating sales leads.
• Effective communication skills with the ability to adapt behaviour in order to build effective and trusting relationships internally and externally.
• Focussed and self-motivated, allowing for own personal growth and discipline required to work remotely.
• Excellent attention to detail and time keeping.
• The ability to take responsibility and handle pressure.
• There may be a requirement to work at other locations to meet the needs of the business.
• Expected to work reasonable additional hours in line with the needs of the service
KPIs
• Quality of work; consistency of output and quality
• Completing all admin tasks within agreed timescales
• Attitude and behaviour in line with company expectations
• All sales orders to be processed within agreed deadlines.
• All customer returns (credits / replacements) to be actioned within agreed deadlines.